Privacy policy.

Commodity Trading Intel operates an independent ETRM and CTRM selection intelligence practice. The information shared with CTI is often commercially sensitive, including details about trading activity, platform evaluations, vendor shortlists, internal priorities, and implementation concerns.

This policy explains what information we collect, how we use it, and how we protect it.

Who we are

Commodity Trading Intel, or CTI, is an independent ETRM and CTRM selection intelligence practice operated from Calgary, Alberta, Canada.

For privacy questions or requests, contact enquiries@commoditytradingintel.com.

Information we collect

CTI collects only the information needed to respond to enquiries, assess whether we can help, operate the website, and deliver advisory work.

This may include:

• Contact information, such as name, company, role, work email, and phone number if provided.
• Enquiry details submitted through the contact form.
• Business context shared during calls, emails, or advisory engagements.
• Platform-selection information shared by clients, including current systems, vendor shortlists, requirements, risks, and implementation considerations.
• Website analytics, such as pages viewed, referring source, approximate region, device category, and aggregate usage patterns.
• Technical logs generated by hosting and security providers to maintain website availability and protect against misuse.

How we use information

CTI uses information to:

• Respond to enquiries.
• Assess whether CTI is the right fit for a potential engagement.
• Prepare for and conduct advisory conversations.
• Deliver selection intelligence, platform assessments, and related advisory work.
• Maintain website security and performance.
• Understand how visitors engage with the website and improve its content.

CTI does not sell, rent, or trade personal information.

CTI does not share client information with ETRM or CTRM vendors, implementation partners, or referral partners for commercial gain.

Service providers

CTI uses a small number of service providers to operate the website, manage enquiries, support communications, and understand website usage.

These may include:

• Website hosting and deployment providers.
• Form and email delivery providers.
• Analytics providers, including Google Analytics 4.
• Secure business systems used to manage communications and client work.

These providers process information only as needed to provide services to CTI. They are not permitted to use CTI information for their own commercial purposes.

Cookies and analytics

The website may use essential cookies required for site operation and analytics cookies to understand aggregate website usage.

Analytics are used to improve the website and understand which pages are useful to visitors. Where required by local regulation, non-essential analytics cookies are only used with consent.

Retention

CTI keeps information only for as long as needed for the purpose it was collected.

Enquiry information is retained as needed to respond, manage follow-up, and maintain a reasonable business record. Client engagement information is retained for the duration of the engagement and a reasonable period afterwards to support follow-up, continuity, and recordkeeping.

You may request deletion of your information at any time, subject to any legal, contractual, or legitimate business recordkeeping requirements.

Security

CTI applies technical and organisational safeguards appropriate to the sensitivity of the information handled.

This includes encrypted connections, restricted access, secure service providers, and confidentiality-based working practices.

Confidentiality is central to CTI's operating model. Commercially sensitive information shared with CTI is handled accordingly.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the use of your personal information.

To make a request, contact enquiries@commoditytradingintel.com.

CTI will respond within a reasonable period.

International processing

CTI is based in Canada. Some service providers may process or store information in Canada, the United States, the United Kingdom, the European Union, or other jurisdictions where those providers operate.

Where required, CTI relies on appropriate contractual and technical safeguards for such processing.

Changes to this policy

CTI may update this policy from time to time to reflect changes in its services, systems, or legal requirements.

The date at the top of the policy shows the most recent update.